Shipping policy

Thank you for shopping with Made By Jemma Thai.

Every order is carefully packed and prepared by hand before it's sent to you.

Processing Times

All products currently available on our website are ready to ship.

Orders are typically dispatched within 2–5 business days of purchase. During busy periods, processing times may be slightly longer, but we'll always do our best to get your order to you as quickly as possible.

Shipping Destinations

We currently ship across Europe.

As Made By Jemma Thai grows, we hope to offer worldwide shipping in the future.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the size of your order.

Any available promotions, including free shipping offers, will be clearly displayed on our website.

Local Collection & Delivery

We're exploring local collection and delivery options for customers in our local area.

If these services become available, full details will be added to this page.

Customs & Import Charges

Orders shipped outside your country may be subject to customs duties, taxes or import fees. These charges are the responsibility of the customer and vary between countries.

Lost or Delayed Orders

Once your order has been dispatched, delivery times are the responsibility of the shipping provider. If you experience any issues with your delivery, please contact us and we'll do our best to help.